Experience

Webeet · Remote

• Built features using TypeScript, Fastify, and React with React Router, following Test-Driven Development (TDD) for reliable, maintainable code.
• Created secure, scalable, and high-performance solutions with strong data isolation and authentication
• Automated complex tasks and improved decision-making by integrating AI workflows with n8n and AI APIs.
• Used modern cloud services and CI/CD pipelines for seamless deployment, monitoring, and ongoing app improvements.

Masterschool · Remote

• Completed an intensive Generative AI software engineering program at Masterschool, learning Python, APIs, JavaScript, Flask, and SQL for real-world applications.
• Gained practical AI Engineering skills through hands-on, industry-focused projects.
• Building a new life in Germany, balancing family, personal growth, and cultural integration.
• Learning German to boost professional opportunities and connect with the local community.

Sportserve · Hybrid

• [Infrastructure & Application Monitoring and Support]
• Supported critical Sportsbook and Casino apps, ensuring quick updates and issue fixes for users.
• Monitored system health (apps, servers, networks), addressing alerts and performance issues promptly.
• Managed monitoring tools, tracked KPIs, and worked with vendors on integrations and issue resolution.
• [ITSM Processes & Service Management (Internal & Third-Party)]
• Oversaw end-to-end incident management within defined SLAs — including issue reproduction, triage, troubleshooting, resolution, and post-incident reviews — for internal systems and external customer-facing applications (Sportsbook & Casino).
• Handled problem management, service/change requests, and participated in release cycles. Contributed to the continuous improvement of the internal knowledge base.
• [Software Development Lifecycle (SDLC) Support]
• Performed deployments (frontend/backend), hotfixes, and related tasks in staging and production environments.
• Worked closely with Network, Platform Engineering, and Development teams to resolve production issues, identify recurring problems, and support ongoing infrastructure needs.

Bayview Technologies, Inc · On-Site

• Reduced incident recovery time by 40% through automated monitoring and alerting.
• Maintained 24/7 sportsbook systems, achieving 99.95% SLA compliance.
• Ensured 99.99%+ uptime and high QoS for global sportsbook platforms.
• Improved incident response time by 30% by tracking key SLOs and SLIs.
• Partnered with sports trading teams to enhance collaboration and reduce silos.
• Developed self-healing scripts, cutting manual incident work by 50%.
• Led root cause analyses and post-incident reviews to prevent recurrence.
• Worked with DevOps and IT teams to ensure smooth releases and production readiness.
• Followed strict change management, achieving 0% critical outages during deployments.
• Supported 24/7 operations and participated in on-call rotations.
• Applied SRE principles to strengthen reliability and operational excellence.
• Used tools like ELK Stack, Grafana, AppDynamics, and synthetic monitoring to improve performance.
• Automated deployments with Ansible, Jenkins, and Git, reducing release time by 60%.
• Used Linux, Bash, Python, and SQL for daily operations and troubleshooting.
• Communicated effectively with technical and business stakeholders under pressure.

Bayview Technologies, Inc · On-Site

• Managed daily triage and escalation of production bugs, cutting average resolution time by 25%.
• Implemented log-based monitoring using Kibana and AppDynamics, improving detection of production issues.
• Implemented monitoring via Catchpoint scripting, enhancing real-time visibility into user experience and application health.
• Designed and executed deployment strategies including PRTG Remote Probe and Web Server Sensors to monitor 3rd party APIs and payment gateways—improving system reliability by 40%

Bayview Technologies, Inc · On-Site

• Built and maintained middleware services handling integration for 5+ internal systems.
• Developed and executed load tests with JMeter, supporting scalability testing for 3 critical services.

Salmat · On-Site

• Worked on 20+ Java-based features on schedule using Agile/Scrum, while streamlining issue triage workflows to reduce critical ticket backlog by 100%.

Intevalue Services Inc. · On-Site

• Developed and maintained features for online gaming platforms used by 1,000+ daily users.
• Improved transactional reliability by 20% by optimizing backend integration for payments and promotions.

AC Corporation · On-Site

• Participated in the rollout of an e-tax system for the Bureau of Internal Revenue, supporting 10,000+ end users.
• Resolved 80% of client support issues independently, including payment and printing system bugs.